FAQ
Answers to your frequently asked questions
Appointments and first visit
How do I book an appointment?
You can book online in just a few clicks or reach our team by phone. We’ll offer you a time that works with your schedule.
Are you accepting new patients?
Yes, we’re happy to welcome new patients. Whether it’s for an exam, a follow-up, or a specific need, we’re here to help.
What can I expect at a first visit?
A first visit generally includes:
- A complete exam
- A discussion about your needs
- X-rays (if needed)
- Clear explanations about your oral health
A treatment plan is then proposed, based on your situation.
Is treatment painful?
Your comfort is our priority. Treatment is carried out gently, using modern techniques.
Options such as conscious sedation may also be offered to make the experience more pleasant.
Dental care
What dental services do you offer?
We offer a full range of dental services:
- General dentistry and gum care
- Orthodontics
- Smile aesthetics
- Implants and surgery
- Botox and therapeutic injections
- Dental emergencies
How often should I see a dentist?
It’s generally recommended to see a dentist every 6 to 12 months for an exam and cleaning. Frequency can vary depending on your oral health and lifestyle habits.
How do I know if I have a cavity?
A cavity can sometimes have no symptoms. In some cases, it can cause sensitivity or pain. A dental exam can catch it quickly and prevent it from getting worse.
Dental emergencies
What should I do in a dental emergency?
If you’re experiencing pain, a broken tooth or an infection, it’s recommended that you come in quickly. You can contact us to get an appointment as soon as possible.
Is a toothache an emergency?
A toothache can be a sign of an underlying problem, such as an infection or advanced cavity. It’s best to come in quickly to avoid complications.
Can I get an appointment quickly?
Yes. Time slots are set aside for emergencies to give you prompt care during business hours.
Payment, insurance and the CDCP
Do you accept dental insurance?
Yes, we accept most dental insurance plans. Our team can help you better understand your coverage.
Do you offer financing options?
Depending on the treatment, financing options may be available. Feel free to discuss this with our team.
Do you accept CDCP patients?
Yes, patients eligible for the Canadian Dental Care Plan (CDCP) are welcome. We can help you plan your care accordingly.
Your experience at the clinic
Can I ask questions during my appointment?
Absolutely. We encourage open conversation so you feel well informed and comfortable with the treatment offered.
What if I’m anxious before a visit?
It’s normal to feel some apprehension. Let us know, so we can take the time to support you and offer solutions suited to your comfort.
Do you offer solutions to improve comfort?
Yes. We use a range of approaches to make your visit more pleasant, including clear communication, a calming environment and, when needed, options such as conscious sedation.
Book an appointment
Starting your care in a reassuring, welcoming environment is possible.