Privacy Policy

Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

First and last name

Mailing address

Email address

Telephone number

Information submitted through our online contact or appointment booking forms

Information relating to your dental record and health status, once you become a patient of the Clinic (collected in the course of the professional relationship, not through the website)

Browsing data collected through cookies and similar technologies (see section 5)

We collect only the information necessary for the purposes identified at the time of collection.

Purposes of Collection

Your personal information is collected and used to:

Respond to your requests for information and appointments

Ensure the clinical and administrative follow-up of your patient record

Send you communications about your appointments or our services

Improve your experience on our website

Compile anonymized traffic statistics

Comply with our legal and regulatory obligations, including those imposed by the Ordre des dentistes du Québec

We do not use your information for purposes other than those for which it was collected, except with your consent or where permitted by law.

Consent

Consent to the collection, use or disclosure of your personal information is requested at the appropriate time, separately from any other information, in clear and simple language. You may withdraw your consent at any time, subject to reasonable legal or contractual restrictions, by contacting the person in charge identified in section 9.

Certain information is collected without consent where permitted by law, in particular for the provision of health care or to respond to an emergency.

Sensitive Information

Information relating to your oral health is considered sensitive information. It is subject to a higher level of protection: access restricted to authorized Clinic staff, storage in a secure patient record, and controlled transmission in accordance with the rules of the Ordre des dentistes du Québec and Law 25.

Cookies and Similar Technologies

Our website may use cookies and similar technologies (e.g., tracking pixels) to:

Ensure the proper functioning of the site

Measure site traffic and usage for statistical purposes

Personalize your browsing experience

A notice informs you of the use of these technologies on your first visit and allows you to accept or refuse cookies that are not essential to the operation of the site. You can also configure your browser to refuse cookies or to notify you when they are used, although some site features may then be limited.

Disclosure to Third Parties

We do not sell or rent your personal information. It may be disclosed:

To our service providers (e.g., website hosting, appointment booking platform, dental records management software), strictly to the extent necessary to carry out their mandate, and under contracts guaranteeing an adequate level of protection

To health professionals involved in your care (e.g., a specialist to whom you are referred)

To the competent authorities when required by law

When a service provider is located outside Québec, a privacy impact assessment is carried out before any disclosure to ensure that the information receives protection equivalent to that provided in Québec.

Retention and Destruction of Information

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or for the periods prescribed by the Ordre des dentistes du Québec for patient records. Once these purposes have been fulfilled or the periods have expired, your information is securely destroyed, anonymized or de-identified.

Security Measures

We implement reasonable physical, administrative and technological security measures to protect your personal information against loss, theft and any unauthorized access, use or disclosure, including:

Restricted access to records on a need-to-know basis

Security protocols for computer systems and the website

Staff awareness training on confidentiality

Despite these measures, no system can guarantee absolute security.

Person in Charge of the Protection of Personal Information

In accordance with Law 25, the following person is responsible for the protection of personal information within the Clinic and will answer your questions, requests or complaints:

Chantal Thibodeau, Manager
Email: gestion@cliniquedentaireboca.com
Telephone: 450-232-5202

Your Rights

You have the following rights with respect to your personal information:

Right of access: to obtain the personal information we hold about you

Right to rectification: to have inaccurate, incomplete or ambiguous information corrected

Right to withdraw consent: to withdraw your consent to the collection, use or disclosure of your information, subject to legal exceptions

Right to cessation of dissemination, re-indexing or de-indexing: in the cases provided for by law, to request that we stop disseminating personal information that is causing you harm, or that we de-index it

To exercise any of these rights, you may contact the person in charge identified in section 9. You will receive a response within the time limits set by law.

Automated Decisions

We do not use your personal information to make decisions based exclusively on automated processing.

Confidentiality Incidents

In the event of a confidentiality incident presenting a risk of serious injury, we will notify the Commission d'accès à l'information du Québec and the persons concerned, in accordance with our legal obligations, and we will record the incident in our internal register.

Complaints

If you believe your rights have not been respected, you may first contact the person in charge identified in section 9. You may also file a complaint with the Commission d'accès à l'information du Québec (CAI): www.cai.gouv.qc.ca

Changes to This Policy

We may amend this Policy at any time to reflect changes in our practices or in applicable legislation. The version in effect is always the one published on our website.

Questions

For any questions about this Policy, please contact:

Chantal Thibodeau, Manager
Email: gestion@cliniquedentaireboca.com
Telephone: 450-232-5202